Complaints handling

Complaints Handling at KZ Audio

At KZ Audio, we are dedicated to providing excellent products and services to our customers. Your satisfaction is our top priority, and we take all customer feedback and complaints seriously. If you have a concern or complaint, please follow our complaints handling process outlined below:

Contact Us:

  1. Initiating a Complaint: If you have a concern, complaint, or are dissatisfied with any aspect of your experience with KZ Audio, please contact our Customer Support team as soon as possible. You can reach us at info@jbtradings.nl.

  2. Provide Information: When contacting us, please provide as much information as possible, including your order number (if applicable), a detailed description of the issue, and any supporting documents or images that may be relevant.

Complaint Assessment:

  1. Acknowledgment: We will acknowledge your complaint promptly, usually within 24 hours from the time we receive it.

  2. Investigation: Our team will investigate the matter thoroughly. This may involve reviewing order history, communication records, and other relevant information.

Resolution:

  1. Communication: We will keep you informed of our progress throughout the investigation and aim to resolve your complaint as quickly as possible.

  2. Resolution Options: Depending on the nature of the complaint, resolution options may include, but are not limited to:

    • Product replacement or exchange
    • Refund or credit
    • Assistance with warranty claims or repairs

Feedback and Follow-Up:

  1. Feedback Collection: After your complaint is resolved, we may seek your feedback on the handling of the complaint. This helps us improve our processes and services.

  2. Follow-Up: We will check in with you to ensure that you are satisfied with the resolution and to answer any remaining questions or concerns you may have.

  3. Confidentiality: We treat all complaints with the utmost confidentiality. Your personal information and the details of your complaint will only be shared with those involved in the resolution process.

Contact Us:

If you have a complaint or need assistance with any aspect of your experience, please contact our Customer Support team at info@jbtradings.nl. We are committed to addressing your concerns promptly and professionally.

Your feedback helps us improve our products and services, and we appreciate your communication with us.

JB Tradings - KZ Audio Webshop